Mobile Alerts - Hertz Gold Plus Rewards®

Get Your Carfirmation® and Know the Car You Drive Before You Arrive

Get Hertz Gold Plus Rewards^® Mobile Alerts sent to your phone to let you know which car you will be driving and where it is parked the minute it is ready. Just head straight to your car, get in and go – fast and simple.

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Hertz Gold Plus Rewards Mobile Alerts are currently available at select USA Hertz locations.

Email and SMS

Get Hertz Gold Plus Rewards Mobile Alerts delivered to your phone as emails or SMS alerts, or both. It's your choice.

Sign up Now

Already a Hertz Gold Plus Rewards Member? Go to the Personal and Contact details section of your profile on Hertz.com and opt in to receive Mobile Gold Alerts by email or SMS, or both.

Email alerts will be sent to the email address on your profile.

SMS alerts will be sent by text message to the mobile phone number on your profile.

Please note - that SMS alerts are only available to mobile phone numbers registered in the United States.

You can receive Hertz Gold Plus Rewards Mobile Alerts by updating your preferences here. It’s simple.

Not a Hertz Gold Plus Rewards Member Yet?

Join for free here. Please note, on your first car rental you will need to stop by the Hertz Gold Plus Rewards counter so you will not receive a mobile alert.

More Details on the Hertz Gold Plus Rewards Mobile Alerts:

What happens on the day of the car rental?

As soon as your rental car is ready, we will send you a Hertz Gold Plus Rewards Mobile Alert by either email, SMS or both, depending on your profile selection. The message will include the rental car we have selected for you and the plate number. At U.S. airports with Hertz Gold Plus Rewards Boards, the stall number the rental car is parked in will be posted, so you can go straight to your rental car and get on your way. At other Hertz locations, you need to pick up the keys and contract from a Hertz representative.

What if I want a different car?

We want you to always have the best rental car experience. So if you would like a different car, you have two choices:

1. Go to the Hertz Gold Choice^{®* area and, if you have booked at least an intermediate or midsize car, you can pick from any of the available rental car models or choose to upgrade to one of the specialty rental cars.}
   
2. Ask a Hertz representative at the Gold Counter about available special offers.

*See where Gold Choice is available here

What if I am late?

If you are late or we need to change your rental car, we will send you a message to let you know. Just come straight to the Gold Counter when you arrive and we will get you on your way.

What if I don’t need the rental car anymore?

Just call the phone number in the message or click the link to Hertz.com to cancel the rental car reservation. We appreciate you letting us know.

Just check the Hertz Gold Plus Rewards Board on arrival or step over to the Gold Counter. Also check that the email address and mobile phone number in your profile are up to date. For SMS Hertz Gold Plus Rewards Mobile Gold Alerts, you will need to respond to the Opt in Message (see details below) before you can start receiving them.

SMS Alerts Terms and Conditions

Please read the following information on our Hertz Gold Plus Rewards Mobile Alerts service by SMS:

Usage

SMS messages are distributed via third party mobile network providers and, as a result, Hertz cannot control certain factors relating to message delivery. Depending on the recipient's mobile provider service, it may not be possible to transmit the SMS message to the recipient successfully.

Hertz does not claim or guarantee availability or performance of this service, including liability for transmission delays or message failures.

Up to four messages per transaction will be sent.

Opt-in

To opt-in to Hertz Gold Plus Rewards Mobile Alerts, go to the Personal and Contacts section of your Hertz Gold Plus Rewards^®profile at Hertz.com. Please ensure that you have provided a U.S. mobile phone number. Check the SMS Text Messaging option and save your settings.

You will receive a confirmation SMS from Hertz. In order to receive Hertz Gold Plus Rewards Mobile Alerts by SMS you must respond to this message one time.

You will be able to view the status of your Hertz Gold Plus Rewards Mobile Alerts on the Personal and Contacts section of your Hertz Gold Plus Rewards profile.

If your status is ‘Awaiting Confirmation’, you can request a new SMS opt in message to be sent to which you must reply.

Change of mobile phone number

If you choose to change the mobile phone number on your Hertz Gold Plus Rewards profile, you will need to opt in and respond to the SMS opt in message again. If you change the mobile phone number to a non-U.S. number you will automatically be opted out of receiving Hertz Gold Plus Rewards Mobile Alerts by SMS.

Opt-out

You may opt-out of receiving SMS messages by managing the Mobile Alerts section of your Hertz Gold Plus Rewards profile at Hertz.com. Simply uncheck the Mobile Alerts SMS option and save your settings. A confirmation SMS will be sent. You will no longer receive SMS Text Messaging from Hertz unless you Opt in again.

You may also Opt-out by text messaging the letters STOP in response to any Hert Gold Plus Rewards Mobile Alert SMS you receive from your mobile device.

Hertz does not charge a fee for this service. However, message and data rates may apply. It is the user's responsibility to check with their individual carrier, as other charges may apply. Hertz assumes no responsibility for charges incurred by signing up for this text-messaging service. Any text-messaging fees that you incur will be billed on your individual wireless bill.

Please note: if you are using a free SMS service that utilizes a proxy number other than your regular cell phone number, our messages will only be directed to your regular cell number and may therefore incur costs.

Help

At any time, you can get additional help by texting the word HELP in response to any Hertz Gold Plus Rewards Mobile Alert SMS from your mobile device or you can call 1-800-654-3131.

Compatible carriers include: AT&T, T-Mobile*, Verizon Wireless, Sprint, Nextel, Boost, Alltel, US Cellular, Cellular One, and MetroPCS.

For additional help, text HELP to 111111 or contact support@air2web.com or call (888) 229-4644.

VRAC™, the virtual way to rent a car.

*T-Mobile is not liable for delayed or undelivered messages

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