Hertz Gold+ ListHertz Gold+ > Overview > Frequently Asked Questions Frequently Asked QuestionsWhat are the benefits of Hertz Gold+®? Our award-winning loyalty program offers you:
* Currently available at our Atlanta, New Orleans, Charlotte, Detroit, Washington DC (Dulles) airport locations. We will roll out to 17 new locations in 2019. How do I get my Hertz Gold+ membership card? Members in the U.S. can print their membership cards anytime on hertz.com; members in Canada use hertz.ca. Click on “My Account” and select “Print Membership Card.” Is there a minimum age for participation in Hertz Gold+®? The minimum age to join Hertz Gold+® is 21, and age differential charges may apply. Will I be charged for Gold service after a year? No. There is no fee for a Hertz Gold+® membership. How do I redeem my points for a free rental day? To redeem points and reserve a car online, log in to hertz.com and make a reservation. Check the box that reads, “Use my Hertz Gold+ points.” If your itinerary qualifies for a reward, you’ll see your options on the “Review and Book” page. For further help, view these instructions. Please keep in mind, you will still be responsible for any taxes and fees associated with the rental. Do I need an advanced reservation to redeem my points? Yes, a one-day advanced reservation is required for rental redemptions in North America. We do not allow redemptions at the counter without making an advanced reservation online. How can I redeem Hertz Gold+® points for frequent traveler rewards with airlines and hotels? You can redeem your Hertz Gold+® points for frequent traveler points online:
*You cannot redeem another member's Hertz Gold+® Points towards your personal Frequent Traveler account. Where can I earn and redeem points? Earn and redeem Hertz Gold+® points at participating locations in the United States, Canada, Puerto Rico, St. Thomas U.S. Virgin Islands, Australia, New Zealand, Brazil, the United Kingdom, France, Germany, Norway, Denmark, Sweden, Finland, Italy, Spain, Belgium, Luxembourg and the Netherlands. Rentals in Switzerland will earn points, but members can’t redeem a reward there. Can I Transfer Hertz Gold+® points? You can transfer Hertz Gold+® points to a spouse or domestic partner who is also a Gold member permanently residing at the same address as the primary renter. Will my points be returned if I cancel my reservation? If a reservation which was booked with points is cancelled within 24 hours of booking, all points will be returned to the members account. If a reservation which was booked using points is cancelled more than 24 hours before the pickup time the following points will be forfeited: If a Gold member, 50% of the points used toward the booking will be forfeited; If a Five Star member, 25% of the points used toward the booking will be forfeited; If a President’s Circle member, all points will be returned to the members account. If the customer does not cancel the reservation prior to the time of pick-up and the rental vehicle is not picked up on the rental date, all the points used toward the rental amount will be forfeited, regardless of the members tier status. See our full point cancellation policy here. How can I earn Hertz Gold+® points? You must be a member of Hertz Gold+® in order to earn points, and only members with an address in the following countries may participate:
How can I earn points on all my rentals? To earn Hertz Gold+® points automatically on all your qualified rentals, update your member profile:
If reserving by phone, tell the Hertz representative you would like to start earning Hertz Gold+® points. Can I earn frequent flyer credit with my Hertz rental? Earning frequent flyer credits vary by carrier. If Hertz is a partner in the frequent flyer program of the carrier you are flying, qualified rentals can earn program credits. Please review your program’s policies in our partnership section located here in the bottom half of the hertz.com homepage. The Hertz Gold+® program lets you earn points on each qualifying Hertz rental for business or leisure. ZE1 code was not mentioned on the reservation. Can I still get my Hertz Gold+® points for that rental? Yes, as long as you request your Hertz Gold+® points within six months of the rental return and you were a Hertz Gold+® member at the time of the rental. Can I earn bonus/promotional credit for past rentals? Yes, if your qualifying rental included the correct promotion code and/or CDP number and the rental occurred in the past six months and qualified for the promotion. How do I receive points for past rentals? To request retroactive credit for Hertz Gold+® points, log in to your Hertz Gold+® account on hertz.com. Then click “My Account,” followed by “Use My Points.” Click the “Missing Points Request” and complete the online form. How will I know if I received my Hertz Gold+® bonus points on a recent rental? To check your point balance online, log in to your account on hertz.com. Your total balance will display next to the “Use My Gold Plus Points” link at the top of the page. For details, click “Rewards Account Activity.” Do my Hertz Gold+® points expire? Points do not expire if you have a Hertz Gold+® rental activity in the prior 18 months. Activity means a Hertz Gold+® point was either earned or redeemed on a rental. How can I get my Hertz Gold+® points balance? Log in to your account on hertz.com homepage and click “My Account.” Your total balance will display next to the “Use My Gold Plus Points” link at the top of the page. For details, click “Rewards Account Activity.” What if I’m missing Hertz Gold+® points? If you believe you are missing any points, you can request a retroactive credit up to six months from the rental return as long as you were a Hertz Gold+® member at the time the rental occurred. What is the difference between AnyDay Rewards and Standard Rewards? AnyDay Rewards are not subject to blackout periods and may be used during the busiest travel periods. Standard Rewards are available during all but the busiest travel periods and require fewer points to redeem than AnyDay Rewards. How do I know when I need to use an AnyDay Reward? To view the 2022 AnyDay calendar click here. Can I Transfer Hertz Gold+® points? You can transfer Hertz Gold+® points to a spouse or domestic partner who is also a Gold member permanently residing at the same address as the primary renter. There is no limit to the number of times points can be transferred to a spouse or domestic partner, or to the number of points being transferred as long as the points are available in the member’s account. What if my spouse or domestic partner is not a Hertz Gold+® member? Your spouse/domestic partner should sign up for a Hertz Gold+® membership via hertz.com. Once he or she completes the application, you must wait 48 hours before calling the Awards Desk to transfer points. Please note we are unable to transfer points within the 48-hour processing window. When will the points show up in my spouse’s/domestic partner’s account? If both memberships are at least 72 hours old, transferred points are viewable on hertz.com within 24 hours of transfer. However, a sales specialist will be able to see the transfer of points that same day and can apply the points to a future reservation. The Awards Desk will transfer you to the Sales area to book the reservation. How can I view my Account Statements? Account statements are available online :
Can I view a sample of an Account Statement? Please find a sample here with key features to the statement. What are the benefits of Five Star® status?
*Taxes and fees excluded. Terms apply. To earn Five Star status, one of the following must be met within the specified 12-month period:
*The qualifying rental count is based on rentals between January 1 thru December 31 of every year and will reset on January 1 of the following year. What are the benefits of President's Circle® status?
*Taxes and fees excluded. Terms apply. To earn Hertz President’s Circle® status, one of the following must be met within the specified 12-month period:
*The qualifying rental count is based on rentals between January 1 thru December 31 of every year and will reset on January 1 of the following year. |
